Frequently Asked Questions
BILLING & ACCOUNT QUESTIONS
How do I change my password?
Once signed into your account, you can change your password by clicking My Account or Dashboard from the top navigation menu. Select Password and update your password.
How do I reset my password?
On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.
How do I update my billing information?
Once signed into your account, you can update your billing information by clicking My Account or Dashboard from the top navigation menu. Select Billing and update your billing information.
How do I cancel?
If you don’t want to continue, you can cancel your membership at any time. Follow the prompts to cancel on the Billing page, and your membership will not renew. Please note that there aren’t refunds for partially unused membership periods.
How do I cancel my recurring subscription?
Once signed into your account, you can cancel your recurring subscription by clicking My Account or Dashboard from the top navigation menu. Select Billing and locate your subscription plan at the bottom of the page.
Click Change Plan and Cancel Membership. Your membership will be cancelled and your access will be removed at the end of your current payment period.
My credit card is being declined. Why is that?
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.
My video does not playback smoothly. How can I fix this?
Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.
Can I watch videos using Chromecast and AirPlay?
Yes! Both Chromecast and Airplay are compatible with our site.
To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast.
Click the icon and select the correct Chromecast from the pop-up in your browser.
To use AirPlay: Open the video on your apple device and click the AirPlay icon in the bottom left corner.
Can I watch videos on my TV without using an app?
Yes. By connecting your laptop directly to your TV with an HDMI cable, you will be able to watch videos from our site on your TV.
Can I watch videos on my phone or tablet without using an app?
Yes. Our website adapts to phone and tablet browsers so you can watch our content anywhere!
Which browsers are supported?
While we recommend using the latest version of Google Chrome, we also support Firefox and Safari browser released within the last five years.
You may experience playback issues when using an out of date browser or any version of Internet Explorer.
How can I download a video?
When you use 1-on-1 lesson service, we set the videos downloadable so they can be accessed offline and played whenever and wherever you are.
If a video is available for download, the download button will appear on the video page under the player at the bottom between In Favorites and Share. The download button will only be visible to logged in users who have access to view and download the video.
Please note that in browsers such as Chrome, Safari, and Firefox, the download opens in a new tab.
Chrome: in the new tab, click the 3 vertical dots (⋮) at the bottom right of the video and select Download.
Safari: in the new tab, right-click the screen and select Download Video or Download Video As to save the file to your device.
Firefox: in the new tab, right-click the screen and select Save Video As to save the file to your device.
How exactly does MPSwing work?
After you subscribe, you’ll get access to the hundreds of golf lessons and curated programs that we offer. Choose which lessons you’d like to do according to your needs. If you require more structure and direction, check out our Programs that range from 4 to 12 weeks.
Have other questions?
Having questions, concerns or comments for our website?Make an inquiry here!